Withdrawal Policy

Return Policy

Cancellation Policy.

Cancellations must be made within 24 hours of placing the order and, in any case, before the product has been handed over to the carrier. To cancel, you must send an email to soporte@telotengoya.net

If the product has been delivered to the courier, it will be considered a WITHDRAWAL from the purchase, and the buyer will assume the shipping and return costs.

Send us an email to soporte@telotengoya.net within 5 days of receiving the product, explicitly stating that you wish to exercise your Right of Withdrawal. You must provide us with the account number to which you want the transfer to be made if the payment was made upon delivery. If it was made through an electronic channel, the refund will be made to the same account from which the purchase was made.

The customer must send or leave the product according to the instructions established for its collection. The product must be delivered in the same conditions in which it was delivered to the customer. In no case should it show signs of improper use, packaging damage, or any other situation that diminishes its value.

Once we have received the product and verified that it is in perfect condition, we will proceed to process your refund, which will be made within a maximum of 8 business days.

For the purposes of the right of withdrawal, the shipping and return costs of the product are set at $60,000.

The TE LOTENGO YA! store reserves the right to refuse any replacement and refund if it does not meet the above refund criteria.

Once the refund has been processed, we will send support to the email provided.

If you haven't received a refund yet, check your bank and statement again and contact your credit card company. It may take some time before your refund is officially posted. If you've done all this and still haven't received your refund, contact soporte@telotengoya.net

By sending us a ticket on our website https://www.telotengoya.net or by email.