Política de devoluciones

Return, Refund, and Warranty Policy

Return Policy

If you received a damaged or defective item, we will replace it at no additional cost to you. You must contact us immediately through our support channel soporte@telotengoya.net by sending photographic evidence within 48 hours of receiving your product.

We can only offer free replacements if you meet the following criteria:

- Damaged / broken or dirty upon arrival.

- Packages lost in transit. We will manage the situation with the carrier and send a new product to the customer without any extra charge, except when an incorrect address is provided by the customer.

Note: TE LOTENGO YA! is not responsible for orders misrouted or misdirected by the buyer. In any case, we will make efforts to promptly correct the address once we are notified of the issue.

Please ensure that all the information you have provided is correct before submitting your order to avoid losses in shipping.

Customers are advised to carefully enter correct addresses; otherwise, the package will not be delivered.

Report any issues to the email address (soporte@telotengoya.net) or by submitting a ticket on our website https://telotengoya.net